Shipping Policy
Shipping & Delivery
Order Processing
Once an order is placed, we require 1–4 business days to process it. On business days, processing is typically completed within one day. However, if you place your order on Friday evening or during the weekend, processing may take slightly longer.
After processing, your order will be shipped. Average delivery time is 8–12 business days.
We always strive to make the order and delivery process as simple as possible for our customers. Should you have any questions or concerns, please do not hesitate to contact our Customer Support team.
You can track the progress of your shipment directly on our website using the Track & Trace service.
How to Place an Order
Ordering from Hudson Atelier is designed to be as easy as possible:
- Go to the product page and add your desired item to your cart by clicking the black "Add to Cart" button.
- Check that you have selected the correct variants, then click "Proceed to Checkout".
- On the information page, please enter your correct shipping address. Make sure all details are accurate, then click "Continue to Shipping".
- On the shipping page, you can review your details again. Shipping is always free – our small way of saying thank you to our customers.
- Click "Continue to Payment".
- On the payment page, select your preferred payment method. All payment options on https://hudsonatelier.com are SSL encrypted, ensuring secure payment processing.
Payment Methods
At Hudson Atelier, we offer secure and flexible payment options to make your shopping experience effortless:
- Credit & Debit Cards – AMEX, Mastercard, Visa, Maestro
All transactions are SSL-encrypted to ensure your personal and payment information is always protected.
Shipping Costs
We cover the shipping costs for every order. All products are shipped 100% free of charge, directly to your doorstep – with no minimum order value.
Shipping Your Order
Found the perfect look or accessory on our website? We know you’ll want it as soon as possible! That’s why we make sure your order is processed and shipped quickly.
To keep our prices fair, we ship our packages in larger, consolidated batches once a certain order volume is reached. We appreciate your understanding and support in promoting a more sustainable and mindful approach to consumption.
Out of Stock Products
In the rare case that you place an order and the product is later found to be out of stock, we will make sure you are taken care of. Instead of a cash refund, you will receive a full refund in the form of store credit, equal to the value of the unavailable product.
This credit can be used at any time on our website and does not expire, giving you the flexibility to choose another style you’ll love.
Damaged or Defective Products
If your product was damaged during shipping, we will provide a free replacement.
Please contact us at info@hudsonatelier.com to resolve the issue.
Lost Package
If your package is lost during shipping, we will provide a free replacement.
Please contact us at info@hudsonatelier.com to arrange this.